The economic recovery is giving lots of companies the confidence to expand and Bolton-based electronic point of sale (EPoS) specialist, Nisyst, is no exception.
The company has added three new helpdesk operatives to its team to ensure that it continues to offer the same high standards of customer care and technical support as its client base grows.
Aaron Robinson joins the company with 10 years’ helpdesk experience in IT-related environments and brings a wealth of technical expertise to the company. Aaron’s role will be split between helpdesk support at the company’s head office in Little Lever and a field-based role that will see him working as an installation engineer for the company’s CHARiot EPoS system, which is specifically designed for charity shop retailers.
Justin Caswell also joins the Nisyst helpdesk, following five years in an IT support role with the National Health Service. A networking graduate, Justin’s previous career also includes web development.
The third new recruit for the Nisyst helpdesk is Daniel Heaton, who has six years’ experience in a customer service role and a computeach IT qualification.
Comments Dave, technical director at Nisyst:
“We are delighted to have brought this trio of new recruits into the business, all of whom have the right combination of IT knowledge and customer service skills for a role on our busy helpdesk. The helpdesk is central to our proposition because it means that the people using our CHARiot system have ongoing support on the other end of a phone whenever they need it. Many of those users are volunteers that are unfamiliar with technology and our team needs to be both patient and service driven.”