Chorley-based lighting specialist, Festive Lights, has received global recognition for excellent and consistent customer service.
The family-run firm, established in 1999 by Disklok inventor Mark Higginson, has been awarded ‘Feefo Gold Trusted Merchant Status’ which ‘recognises the hard work and excellent customer service that merchants consistently deliver, in the eyes of their genuine customers’.
The global ratings and review provider was adopted by Festive Lights in February 2015 and since then, the company scored 97 per cent from 2,000 service users who rated their experience as ‘good’ or ‘excellent’ and 96 per cent from 3,000 product reviews.
The business, which sells the majority of products online, but also from a shop in Wigan, specialises in decorative and functional lighting.
The reward comes just three months after the company became a ‘Google Certified Shop’, demonstrating that customers will receive reliable dispatch, excellent customer service and free purchase protection.
Stephen Alty, general manager at Festive Lights, said: “It’s absolutely brilliant that we’ve received this accolade from Feefo.
“Whilst we pride ourselves on delivering excellent customer service, this recognition, which is the highest level achievable, demonstrates the quality of service available when purchasing from us.
“What I’m most pleased about is that this rewards us for consistency throughout a 12-month period, so regardless of when a purchase is made, you’ll still receive the same levels of service – even during our busiest periods.”